FAQs

What currency are the prices on the site?

All prices are in GBP (£).

I just placed an order, when will you ship?

Please allow up to 5 working days for order to be despatched. Orders made during sales can take up to 2 weeks. We try our best to ensure our products are delivered on time, however delays are possible especially during bank holidays and sales season.

Can I exchange or refund my order?

We operate a no refund or exchange policy once the products have been despatched.

Can I cancel my order?

Orders cannot  be cancelled once the products have been despatched from our warehouse.

How do you deal with enquiries? 

Our friendly customer care team will help you deal with any order and or service related enquiry. You can contact us at info@xtraordinaireskinhaven.com.

For consultations and advice, please contact us at info@xtraordinaireskinhaven.com.